Last updated: August 19, 2026
Introduction
This privacy policy explains how valley-gate collects, uses, stores, and protects personal information obtained through our website and business operations. We are committed to safeguarding your privacy and complying with applicable data protection legislation including the UK General Data Protection Regulation.
Information We Collect
Information You Provide Directly
When you submit consultation requests or contact us through our website, we collect:
- Full name
- Email address
- Service selection
- Project details and messages you choose to share
- Any additional information included in correspondence
Information Collected Automatically
Our website may automatically collect certain technical information when you visit:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- Date and time of access
How We Use Your Information
We use collected information for the following purposes:
- Responding to consultation requests and inquiries
- Providing requested services and project proposals
- Communicating about ongoing projects and engagements
- Improving our website functionality and user experience
- Analyzing website usage patterns to enhance content relevance
- Maintaining records for business and legal purposes
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have explicitly agreed to data processing for specific purposes
- Contract performance: Where processing is necessary to fulfill contractual obligations
- Legitimate interests: Where processing serves our legitimate business interests while respecting your rights
- Legal obligation: Where processing is required to comply with legal requirements
Data Sharing and Disclosure
We do not sell or rent personal information to third parties. We may share information in limited circumstances:
- Service providers: Third-party vendors assisting with website hosting, email communications, or business operations, bound by confidentiality obligations
- Legal requirements: When disclosure is necessary to comply with legal obligations, court orders, or regulatory requests
- Business transfers: In connection with mergers, acquisitions, or asset sales, with appropriate safeguards for data continuity
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation inquiries and correspondence are typically retained for seven years following last contact to maintain business records and support potential future engagements.
Your Rights
Under UK data protection law, you have the following rights:
- Right of access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data under certain conditions
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Request transfer of your data to another organization
- Right to object: Object to processing based on legitimate interests
- Rights related to automated decision-making: Protection against solely automated decisions with legal effect
To exercise these rights, contact us using the details provided in the Contact section below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Please refer to our Cookies Policy for detailed information about how we use these technologies and your choices regarding them.
Security Measures
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Staff training on data protection responsibilities
While we strive to protect your information, no transmission method over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain robust protections.
Third-Party Links
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party sites. We encourage you to review privacy policies of any external sites you visit.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this page. Continued use of our website following changes constitutes acceptance of the updated policy.
Contact Information
For questions about this privacy policy or to exercise your data protection rights, contact us at:
valley-gate
42 Arundel Gate
Sheffield, South Yorkshire
S1 2PN
United Kingdom
Email: privacy at valley-gate.com
Supervisory Authority
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.